VTIGER CALL CENTER
Leading VOIP Call Center solution integrated with CRM in Vietnam. Cost-saving, performance-boosting, and professional customer management.
70%
Cost Savings
100%
Free Internal Calls
500+
Trusted by Businesses
Is your business paying huge monthly call charges for your telesales team?
Check out the comparison table below to see how VTiger Telesales Call Center
can help your business save tens of millions of VND every month.
Old Call Center Costs
A sales employee calls for 4 hours/day, with actual talking time of 3 hours (excluding time for number screening, note-taking, wrong numbers, etc.), which equals 180 minutes/day. Assuming a cost of 1,000 VND per minute and 22 working days in a month, the total telesales cost is approximately 4 million VND per person per month.
Chi phí tổng đài mới
A sales employee uses 3 SIMs from Viettel, Mobifone, and Vinaphone through the VOIP 4.0 call center solution, with each SIM having a promotional plan of 90,000 VND.
=> The total telesales cost is approximately 270,000 VND per person per month, saving up to 70% compared to the old call center method.
Benefits of Use
Optimal Solution for Modern Businesses
CRM-Integrated Call Center
VOIP Call Center solution integrated with VTiger CRM, utilizing modern technology to boost telesales productivity, optimize costs, and enable effective management.
Cost Savings
Automatically route calls to maximize mobile carrier promotions. Save up to 70% on mobile call costs and enjoy free internal calls.
1 Setup, 2 Functions
One-time setup, simultaneously using CRM and Call Center. Connect customer data, manage centrally, and support sales process automation.
Flat-Rate Pricing
One-time full-package installation with no per-user fees and unlimited users. Flexible customization and scalability according to business needs.
Features of VTiger Call Center
Outbound Calls
VOIP Call Center solution integrated with VTiger CRM, leveraging modern technology to increase telesales productivity, optimize costs, and enable efficient management.
One-Click Outbound Calling
Call note
Call Recording
Automatic Outbound Calling
Call List Distribution
Call Routing by Carrier
Automatic Dialing
Reporting & Analytics
Inbound Calls
The call center system supports receiving all incoming calls and messages, tracks missed calls, and provides intelligent call forwarding.
Caller Information Display
Call note
Record All Incoming Calls
Intelligent Call Forwarding
After-Hours Call Reception
Incoming Message Reception
Missed Call Display
Reporting & Analytics
VTiger CRM Software
The CRM software ranks 5th in the world, meeting all customer management needs from basic to advanced. VTiger CRM combined with the call center creates a complete system.
Customer Lead Management
Send Marketing Emails and SMS
Business Process Management
Process Automation
Income and Expense Management
Detailed Permission Management
Details at VTiger CRM Features
How It Works
The Call Center can be set up with various inbound and outbound scenarios. The system connects the CRM,
number providers, calling devices, and SIM-splitting devices to save on call costs.
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Read More to Learn About VTiger Call Center
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