Handling a large daily volume of customers often caused the company’s system to overload, consuming a lot of time for processing and customer care. After partnering with Innocom for Vtiger and Call Center solutions, the system’s loading speed improved significantly, and the automated customer call system also saved time for hundreds of employees.

The current warehouse, components, and retail management systems are not fully optimized, causing the company difficulties in distributing existing products. Innocom collaborated on research, carried out upgrades, and implemented the ABMS solution for warehouse management, call center, and sales team management, enabling Hafele to handle large volumes of data with ease.

Within nearly two months of implementation, Innocom supported the development of an efficient call center system and call reporting. At the same time, sales management and event management modules were deployed, providing Metlife with a detailed management information system.

After implementing Innocom’s solution, the company now has a more powerful CRM system, making it easier to manage customers, sales and marketing teams, and after-sales service. This enhances customer experience and boosts business efficiency.